- For orders within the Hong Kong, we ship SF-Express for 2-4 day shipping. For the rest of the world, we generally ship EMS International, for 7-14 day shipping.
- The Great Mistake. is not responsible for paying additional VAT charges for customs clearance. All customs is separate from the shipping cost and is out of our control. We cannot lower the value of orders to avoid potential customs.
- Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of The Great Mistake. and claims must be made by the customer to the appropriate carrier.
- We are not able to offer returns or exchanges at this time. We have provided detailed measurements of each product to help you make the best sizing choice.
- If there is an error on our part (due to wrong size or damage), please email us at thegreatmistake.help@gmail.com and we will get it sorted out. Thank you for understanding.
- The Great Mistake. will not accept any items that have been worn, washed, or altered for any reason. We are not responsible for normal wear and tear.
